Please read villaromastore.com's Exchange and Return Policy
Just like in stores, you can open the package to have a look at the product(s) and try them on.
- Do not try the products with any perfumes, lotions or deodorants that may leave marks. You can open the package to have a look at the product(s) and try them on. Do not wear the shoes outside. There should be no dirt or scratch marks on the shoes. Do not remove the tags.
- For hygiene reasons, bathing suits, underwear, etc. cannot be returned.
- Please keep the original packaging and return it with the product.
- Returned products must be in the same condition as received, and all original accessories and factory packaging must be included.
- Products purchased through the offer cannot be exchanged or returned except in cases of manufacturing defects.
- You will bear the shipping costs for the replaced products, as well as for the returned products if the product is not incorrect or damaged.
- Exchange or return is allowed within 7 days from the time of receipt of the product (order).
- No refunds will be given for items that do not meet our return terms.
- This return policy does not affect your legal rights in relation to damaged products.
What should I do if I receive an incorrect or damaged product ?
We take great care while preparing your order, so we hope this does not happen.
- In the event that a defective or incorrect product is delivered, you must complete our form within 7 days of receiving the order.
- If there is an error in the product received, we will replace the product at no additional charge.
How can I create a return for the product?
- Exchange or return is allowed within 7 days of receiving the product and you can complete the form to obtain the product return number from this link
- Or contact us through this link
How long does the exchange or return process take?
- The return and exchange process may take of 4-7 business days once we receive your order for the returned products. If your return request is accepted, the full amount will be refunded to the original payment method used to place your order, excluding any delivery costs.
How many days will it take to process your refund?
- It may take up to 6 days for your return request to be processed once we receive your returned items. If your return request is accepted, the full amount will be refunded to the original payment method used to place your order, excluding any delivery costs.
- If you paid for your order online using your credit card and would like to return the item for a refund, your money will be refunded to your credit card. It may take 7-14 business days for the refund to appear in your account, depending on your payment provider.
- We cannot provide cash refunds if you paid online using your credit card.